← All services

Lifecycle & retention

The cheapest patients you'll ever win are the ones you already have.

Email and CRM programmes that convert enquiries into consultations, and one-off patients into long-term treatment plans.

38xTypical return for every $1 invested in lifecycle email
+27%Average uplift in enquiry-to-consultation conversion
34%Of treatment bookings driven by owned channels

Generalist agencies learn healthcare on your budget. We already know what it takes to bring patients through the door.

We only work with clinics, hospitals and health brands. That means we know the cost of a consultation slot, the regulations around claims and imagery, the seasonality of treatment demand, and the difference between an enquiry and a patient who actually books.

01

Enquiry nurture that closes

Most clinic enquiries go cold because nobody followed up properly. We build the sequences, email and SMS, that answer objections, share outcomes and get people into the chair.

  • Speed-to-lead automations within minutes
  • Objection-handling and finance messaging
  • Consultation reminder and no-show recovery flows
Speak to an email marketing specialist
02

Retention & rebooking

Treatment cycles are predictable. We time campaigns to top-up windows, annual reviews and seasonal demand so your diary refills itself.

  • Lapsed patient reactivation
  • Treatment-cycle rebooking triggers
  • Post-treatment care and upsell journeys
Speak to an email marketing specialist
03

Segmentation & compliance

Patient data demands care. We segment by treatment, value and behaviour while keeping consent, GDPR and confidentiality watertight.

Speak to an email marketing specialist

What's included

Every engagement, as standard.

No tiered packages, no holding back the good stuff. Every clinic we work with gets the full system from day one.

Speak to an email marketing specialist
  • 01CRM and platform setup or migration
  • 02Full automation build
  • 03Monthly campaign calendar
  • 04Copy, design and build included
  • 05List health and deliverability management
  • 06Revenue-attributed reporting

What clients say

Berkeley Health behave like an in-house team. Weekly numbers, clear priorities, and everything tied back to patients through the door.
Head of MarketingMulti-site dental group
Cost per booked consultation dropped sharply within the first quarter and the quality of enquiry went up, not down. That combination is rare.
Managing PartnerPrivate healthcare group, Dubai

Sectors we work in

Aesthetics & dermatologyPlastic & cosmetic surgeryDental & orthodonticsLongevity & precision healthHair restorationPhysiotherapy & spineChiropractic & osteopathyIV & wellnessFertility & women's healthPrivate GP & diagnosticsProctology & colorectalBariatric & weight lossOrthopaedics & sports medicineOphthalmology & laser eyeENT & sinus careUrology & men's healthGastroenterology & endoscopyCardiology & heart screeningDermatology & skin cancerPodiatry & foot careMental health & psychiatryAddiction & rehabilitationPaediatrics & family clinicsSleep & respiratory clinicsRegenerative & stem cellHormone & HRT clinicsVascular & varicose veinsAudiology & hearing care

Free email marketing audit

Find out what's costing you patients.

Tell us about your clinic and a senior strategist will review your email marketing performance and send back a prioritised plan. No cost, no obligation.

  • Reviewed by a healthcare specialist, not a junior
  • Benchmarked against clinics like yours
  • Back with you within three working days

Other services